Conflict Management & De-escalation Techniques
Not all confrontations must result in the use of physical force. By being situationally aware you can avoid causing conflicts or avoid being a bystander in other people's conflicts. If a situation does develop there are many techniques that can often allow a confrontation to be defused, including:
- Remaining Calm
- Limit excitement in voice. Use a calm voice and slow speech.
- Mediation "Here, let me buy you a drink."