Conflict Management & De-escalation Techniques

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Not all confrontations must result in the use of physical force. By being situationally aware you can avoid causing conflicts or avoid being a bystander in other people's conflicts. If a situation does develop there are many techniques that can often allow a confrontation to be defused, including:

  • Remaining Calm
  • Limit excitement in voice. Use a calm voice and slow speech.
  • Mediation "Here, let me buy you a drink."

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